Job Description
Customer Service Associate- VCS- India:
Virtual Customer Service (VCS) – It is a Work from Home model for India CS. VCS associates are expected to work from a home location approved by Amazon for all scheduled hours. It is the responsibility of the associates to ensure uninterrupted internet connectivity and work -like environment at home location so that associates can deliver their best in terms of productivity and quality.
“THIS IS FOR NON VOICE PROCESS.”
Interested candidates contact :
Knowledge & Skills Required
Desired skills:
- Action oriented, self-disciplined and organized
- Effective time management skills and ability to prioritize work time to ensure productivity and department standards
- Ability to communicate clearly with both internal and external customers
- Good comprehension skills – ability to clearly understand and address customer issues appropriately
- Good composition skills – ability to compose grammatically correct, concise, and accurate written responses
- Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
- Good typing skills
Preferred Criteria:
- Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.
- Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity
- Should ensure Work -like environment with no disturbance during the work hours.
- The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.
Customer Focus:
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
- Ability to empathize with and prioritize customer needs
- Demonstrates interpersonal skills with a diverse customer base
- Demonstrates conflict resolution, negotiation, and de-escalation skills
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary
- Ability to determine customer needs and provide appropriate solutions
- Maintain regular and reliable attendance, including the daily schedule as assigned
- Flexible with the working schedule; may be expected to work weekends, holidays and events
- Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
Problem Solving Skills:
- Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
- Ability to approach problems logically and rationally
- Action oriented and self-disciplined
- Organized and detail-oriented
- Ability to quickly and effectively prioritize work time in various departments to meet business need
- Ability to maintain composure in highly escalated situations
Qualification required :
Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply
Shifts: Rotational
Benefits: Night Shift Allowance, Over Time, Sodexo Coupons.
Mandates :
- Stable Internet Connection of 10 MBPS
- Power Backup
Hello sir am very much interested and I would like to work with Amazon. So please let me know…
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Hi, I am interested in the above profile. Trying to reach you through mobile but your number is busy. Also tried sending an email on the email id provided but the delivery notification says it is failed.
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I am Interested for this job I have experience in non-voice process Please send me details
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I am interested.
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I am interested for your job .
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I’m interested in this job, so how can I approach the official’s for holiday’s and salary package to discus.
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Yes I am interested kindly provide me full details
Since I am in Marketing as well full knowledge of customer care service
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This can be a best opportunity an individual can have… So, I will be glad to apply for the post.
Accordingly I will send an email to mumarani@amazon.com
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Please do connect me asap.
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I am interested. Pl.ask for my resume
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I am interested in the job. Please let me know the details. Please get back on 7622802840
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I m interested.
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I am presently a house-wife. I worked as a Secretary to Managing Director for about 8 years. I am good at administration, communication with clients, typing and computer skills. I would be glad if given an opportunity.
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Hello sir am very much interested and I would like to work with Amazon. So please let me know contact me 9911753769
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Iam intrested and i have completed graduation .
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I am interested
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I am interested in this work.
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I am interested in the job. Please let me know the details. Please get back on royujjayaini@gmail.com
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I am very much interested to wok in this profile.
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Hi, I am interested in this job.
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I am interested. Please give more details regarding this job.
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I am interest pls let me know more about it
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Excuse me sir I have an interest to do work with your company.
Please send the details to kiransamuel72@gmail.com
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I m interested
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I am interested.
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Hw could I apply to this job
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Interested …
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Hi,
This Is Tabrez Ansari
I intrested in ur job i hade 2 years exp in GULF country on same field
this is My Contact no on Whatsapp +918149203094
nd my dubai no whatsapp +971544088071
right now u can contact me my dubai no
Thank’s Regard
Tabrez Ansari
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i am intrested . I am looking for like this job
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I am very interested to work on this. Please contact me
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sir provide me with your mobile number, my number 9480708863
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Hi,
I m Interested in this type of job please let me the further details
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I will like to work please notify me when i can start work
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Hi
I am interested in this post, please let me know the further process. I finished type writing higher and MBA qualification and having uninterrupted internet connection.
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I am also interested in this job,so contact me via 9928751601 or provide full details of work.
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Sir,
I am interested in this Job and please send me the yearly package in my below mentioned E Mail.
Abhijit Dutta
abhijit.ta@gmail.com
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I’m interested in the job so please approach me if possible it please send me the details of applying
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I am Interested for this job I have experience in non-voice process Please send me details
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Iam interested in this job.
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Hi,
I am interested please reach me on 9554144809.
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Am interested
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I am interested for your job .
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Hi I am much interested to work with you. So kindly let me know on my mail jc.chandan@gmail.com or on my cell 9452241057.
Regards
Chandan Misra
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I am interested please send the details
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Iam intrested
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I am an MBA graduate am interested in it am having internet connection with 40 Mbps
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I m very much interested to do the job please send me the details
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Hi, This job is good for me how can I apply for this job my number is 9807368277
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I’m interested..I tried to contact the number but it was switched off.I have sent an email but the recipient mail id mumarani@amazon.com failed permanently.kindly let me know the details here ignesh55@gmail.com
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